INDIVIDUAL BOOKING
  • If the reservation is cancelled/amended before 7 days of the date of arrival, there will be no retention.
  • Within 03 – 07 days of the date of arrival, 50% of the total booking will be charged as retention.
  • If cancelled on the day of arrival & within 48 hours entire amount for stay will be charged as retention.
  • If the visitor didn’t showed up on the day of reservation no refund will be applicable for the same day
GROUP BOOKING / PACKAGE BOOKING
  • If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
  • Within 15 – 30 days of the date of arrival, 50% of the booked amount will be charged as retention.
  • Within 07 – 15 days of the date of arrival, 75% of the booked amount will be charged as retention.
  • Less than 7 days of the date of arrival, entire amount for stay will be charged as retention.