Refunds are possible on all bookings based on the hotel’s cancellation policy.
Non-refundable bookings are extremely special rates issued on the basis of guaranteed bookings after fulfilling all criteria requirements. Such bookings received through any channel will not be refunded.
For eligible cases, while all efforts will be made to initiate the refund at the earliest, any refund will take a period of five to seven working days to be affected. This time period is due to factors which may include but not be limited to your credit card company’s billing cycle tallying, confirmation of amounts received against the particular booking and receipt of all bank requirements to where the refund is to be directed amongst others including management approval.
If a simple “Refund” has been requested, the process will start immediately but shall take five to seven days to reflect in your bank account. In cases where there may be mass cancellations for reasons such as natural calamities, acts of terror, strikes / bandhs where the banking service may be affected, refunds will be processed when regular operations restart.
Refunds will not be entertained due to flight or train cancellations. And in case of multiple transaction for same reservation only one transaction will be considered valid and rest amount will be refunded via same source within 20-25 working days.
A banking processing fee no more than 5% on the refund value will be charged against all processed refunds.
For GST refunds, the same is as per the applicable law.